Mission, Vision, Core Values

Our Mission

  • To the Brands

    We consistently uphold the values of the Brands, committing to surpass agreed service levels.

  • To the Brands’ Customers

    We aim for the best customer experience through simple, reliable, timely, proactive, responsive and easily accessible 24/7 service delivery that exceeds set customers’ expectations.

  • To our employees

    We empower our Team in a dynamic learning environment with meaningful career growth and work-life integration.

Our Vision

We are the pioneer company delivering full-range estate administration services.

With a continuous drive for innovation, we shall be the compelling competitive advantage of the Ayala Land Residential Business Group.

We maximize shareholder and customer lifetime value by shaping a culture of excellence with optimized processes, integrated leading edge technology, and a work force empowered to exceed customers’ expectation reinforcing Ayala’s legacy of trust.

Core Values

We work passionately to provide quality and personalized services that exceed customer expectations, exhibit the ability to focus on efforts to meet the needs of the internal and external customers, and develop mutually beneficial “win-win” business relationships with customers.

We actively respond to inquiries, problems, complaints, and concerns with a sense of urgency. We take initiative to follow the process through to its intended outcome, even after the individual task has been completed. Not being content with merely finishing personal assignments, we are actively ensuring that the process is carried through to the end, according to client’s need.

We systematically seek opportunities that would improve systems and procedures, continuously improving our services. We harness these opportunities to improve the group’s efficiency and effectiveness.

We sustain a collective drive to achieve the company vision and mission and uphold its values; working cooperatively with others to accomplish organizational goals, to identify and resolve problems, and to place overall team needs ahead of personal needs; consciously building every relationship towards trust and respect.

We are faithful in adherence to the highest ethical standards in word and deed in all dealings within and outside the company. We give our best to be fully worthy of the trust placed in each employee by Clients and Amicassa management. We are respectful of company policies and procedures in doing the job, and shall never be the source of confidential or classified information leaks or rumors prejudicial to the company, customers, or any of its personnel.

We give all out support to co-workers and the organization; demonstrated through selfless service, dedication, and commitment. Amicassa provides a supportive environment in the organization that motivates people to enjoy coming to work.